Privacy Policy

Scarecrow Inc. ("we", "us" or "our") recognizes the importance of the personal information of our customers and of veterinary clinic professionals in conducting our business of manufacturing and selling supplements for animals and related products. We comply with the Act on the Protection of Personal Information and other applicable laws and regulations of Japan, and have established this Privacy Policy ("this Policy") as follows.

This English version is a translation provided for reference. If there is any discrepancy between this version and the Japanese version, the Japanese version prevails.

Name: Scarecrow Inc.
Representative: Hiroshi Okawa, President and CEO
Address: Umeyama Bldg. 2F, 11-8 Shinsen-cho, Shibuya-ku, Tokyo 150-0045, Japan
Telephone: +81-3-5428-8779
Fax: +81-3-5428-8732

We may receive personal information from you through the following forms and services on this website.

• Contact form (individual customers, Japanese site): name, email address, telephone number (optional), name of the product you use (optional), and the content of your inquiry
• Contact form (veterinary clinics and veterinarians, Japanese site): clinic or facility name, contact person's name, email address, telephone number (optional), and the content of your inquiry
• Contact form (English site): name, company or clinic name (optional), country, email address, type of inquiry, and the content of your inquiry
• 60-day money-back guarantee application form (Japan only): name and its phonetic reading, telephone number, email address, address, date of purchase, product name, order number, type, name and age of your pet, how the product was used, and the reason for and details of your refund request
• Consultation via our LINE official account (Japan only): information you provide when contacting us through LINE (your LINE user information, the content of our conversation, etc.)

The type, age, weight and concerns about your pet that you enter in our free check tool are processed in your browser only to display results, and are neither stored on nor sent to our servers.

We use the personal information we collect within the scope of the following purposes.

• To answer inquiries and requests for advice, and to contact you as necessary
• To respond to consultations via LINE
• To review applications under the 60-day money-back guarantee and to guide you through the refund procedure
• To respond to business dealings and inquiries from veterinary clinics, veterinarians, distributors and other partners
• To maintain and improve this website and our services
• To comply with laws and regulations

We will not use personal information beyond the scope of the purposes of use stated in advance.

Except as required by law, we do not provide personal information to third parties without your consent. The following external services are involved in the use of this website.

• LINE official account: LINE consultations take place on the LINE app provided by LINE Corporation. The privacy policy of LINE Corporation applies to those communications.
• Google Maps: The map on our company profile page uses the Google Maps embed feature. Google's privacy policy may apply when the map is displayed.
• Google Analytics / Google Tag Manager: We use Google services to analyze how this website is used. The information sent, its purpose and how to opt out are described in the section "Use of Cookies and External Transmission of User Information".
• Online shop (external cart system): Orders and payments for products are processed on an external mail-order system operated by our partner. Information about orders and payments is managed in accordance with the privacy policy of the operator of that system.

In addition to the minimum cookies required by the standard functions of WordPress, this website uses an analytics tool to understand how the site is used and to help improve our services. As a result, the following information is sent from your device to an external party (disclosed pursuant to Article 27-12 of Japan's Telecommunications Business Act).

• Information sent: identifiers stored in cookies, the URL and title of pages viewed, the referring URL, IP address, type of browser, operating system and device, screen size, approximate location, and information about actions on this website (such as button clicks and completed form submissions)
• Recipient: Google LLC (Google Analytics, Google Tag Manager)
• Purpose: to analyze how this website is used, to improve its content and usability, and to improve the quality of our services

This information does not include information that directly identifies you (such as your name, address, telephone number or email address). We use the information sent only for statistical analysis, and do not match it with other information for the purpose of identifying individuals.

If you do not wish this information to be sent, you can disable cookies in your browser settings or use the Google Analytics Opt-out Browser Add-on provided by Google. Please note that if you disable cookies, some functions of this website may not work properly.

For information on how Google handles data, please see the Google Privacy Policy and How Google uses information from sites or apps that use our services.

We take necessary and appropriate measures to prevent the leakage, loss or damage of the personal information we collect, and otherwise to manage it securely.

We retain personal information only for as long as necessary to achieve the purposes of use, and delete or dispose of it without delay once it is no longer needed.

If you wish to request disclosure, correction, addition, deletion, suspension of use or similar measures regarding your personal information, please contact us using the details below. After confirming your identity, we will respond promptly in accordance with the law.

Scarecrow Inc.
Umeyama Bldg. 2F, 11-8 Shinsen-cho, Shibuya-ku, Tokyo 150-0045, Japan
Telephone: +81-3-5428-8779 (weekdays 10:00–18:00 JST)
You can also use our contact form.

We may revise this Policy without prior notice in response to changes in laws, regulations or our services. Any revisions will be published on this page.